Returns & Refunds Policy

For most online purchases, you have 14 days from the day you receive your order to let us know you wish to return it, and a further 14 days to send the item back to us, in line with standard UK consumer practice for online (distance) sales. To start a return, simply contact us with your order number and we'll guide you through the next steps.

• Items should be returned unused, unworn and in their original condition where possible.
• Please include any original tags, packaging and accessories where you can.
• Items that show signs of use beyond simply checking them over may not be eligible for a full refund.

“Each piece is individually handmade. Slight variations in embroidery, colour, size and finish are part of its authenticity and are not normally treated as defects.”

These small differences are part of what makes a handmade piece unique, and they reflect the skill of the artisan who made it — they are not considered faults for the purposes of returns.

If your item arrives faulty, damaged, or different from what you ordered, please contact us within a reasonable time of receiving it, including your order number and (where possible) a photo of the issue. We'll review this promptly and arrange a replacement, repair or refund as appropriate.

Once we've received and checked your returned item, we'll let you know whether the refund has been approved. Approved refunds are issued to your original payment method via Stripe, our secure payment processor. Please allow a reasonable number of business days for the refund to appear on your statement, as this can depend on your bank or card provider's own processing times.

Unless an item arrived faulty, damaged, or incorrect, the cost of returning it to us is the customer's responsibility. We recommend using a tracked service, as we're unable to take responsibility for items lost in transit back to us.

Personalised, made-to-order, custom commissions, and clearly marked pre-order or limited-availability pieces may not be eligible for return unless faulty or damaged, as these are prepared specifically in response to your order. Where this applies, it will be stated clearly on the relevant product page before you purchase.

Questions about a return or refund? Email us at support@karvoraglobal.com and we'll be glad to help.